Product FAQs

The presence of fish oils in some of our formulations prevents us from labelling them as vegetarian.

Rennet is an animal sourced enzyme, which is used as a processing aid in some of our formulations to separate whey and casein proteins. As a processing aid, rennet is not an ingredient and there should not be any rennet present in the final product. We source whey and lactose from a variety of suppliers some of which use vegetarian rennet while others use the traditional source of rennet, which is sourced from cows. Therefore we cannot guarantee that all the whey and lactose produced is from a vegetarian source.

Also, our Vitamin D3 is derived from sheep wool.

The reason Aptamil cereals are not suitable for vegetarians is because the whey powder may have been produced using an animal enzyme called rennet. As a processing aid, rennet is not an ingredient, and there should not be any rennet present in the final product. However, we cannot guarantee that all the whey powder produced is from a vegetarian source.

Omega-3 is a family of fats, including long-chain polyunsaturated fatty acids (LCPs).

DHA stands for docosahexaenoic acid. DHA is a type of Omega-3 LCP.

Our preparation instructions are in line with the Department of Health and NHS Guidelines in terms of making up safe feeds.

The guidance advises you to boil 1 litre of fresh tap water. Then leave the water to cool for no more than 30 minutes, so that it remains at a temperature of at least 70°C.

This is the ideal temperature to make up a feed, as any bacteria present will be killed and the powder will also mix effectively.

Making up Specialist formulas - Specialist formulas often have different mixing instructions; it is important that the parent reads the instructions carefully and follows them, as using another method of preparing my affect the ability of the product to mix effectively.

Our preparation instructions are in line with the Department of Health and NHS Guidelines in terms of making up safe feeds.

The guidance advises you to boil 1 litre of fresh tap water. Then leave the water to cool for no more than 30 minutes, so that it remains at a temperature of at least 70°C.

On average it will take a full kettle around 30 minutes to reduce down in temperature to 70 degrees Celsius. This is the ideal temperature to make up a feed, as any bacteria present will be killed and the powder will also mix effectively.

We cannot recommend storing pre-prepared bottles of baby and toddler milks in the fridge, as we follow the guidelines set out by the Department of health that feeds are made fresh on demand as per the guidelines on the pack, and used within 2 hours.

Baby or toddler milk stored in the fridge is susceptible to bacteria growth which could cause illness.

Once the powder has been added to the hot water, the feed will be suitable for use for 2 hours. After this time any leftover product will need to be discarded.

We cannot recommend that Aptamil formulas and powdered formulations are frozen, as we have not tested the products' safety or efficacy after freezing.

We would advise following the exact instructions on pack about preparation and storage.

When follow-on or toddler milk are an ingredient in a recipe, this meal may be frozen.

We are sorry that this has happened despite the care we take in our factory to ensure that all packs contain a scoop. We have an automated scoop dispenser and each pack is examined by a camera that will reject any 800g pack that doesn’t contain a scoop. As a temporary measure, we can advise you that one scoop will be approximately equivalent to 2 x 5ml level teaspoons. Please contact us and we can arrange to send out a replacement scoop.

We take meticulous care in all our factories, production lines and warehouses but we have no control over the handling of our products once they leave our warehouses. A swollen carton or spoilt product indicates that the packaging must have become damaged at some point, allowing the entry of air. As soon as the product comes into contact with air, it will start to spoil. Please contact us and we can arrange for the return of the carton or bottle. We can then examine it to see if we can determine the nature of the damage.

It is important that all our products are made up according to the instructions on the pack. We do check the mixing properties of all of our powdered products before they are released for sale from our factory.

If you are making up the baby formula milk/ toddler milk in line with the pack guidance and are still experiencing difficulties, please contact us for further advice. We may wish to arrange for the return of the pack so that we can carry out a thorough check in our laboratory.

It is always best to speak to your Healthcare Professional with regards to which product is best suited for your little one. They will be best at advising you on this.

Some parents will choose to move straight over to the different formulation, however, some do prefer to move over gradually. Gradually moving to the different formulation allows little one’s digestive system to adapt to the product’s compositional profile.